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If you meet with any question about product delivery, product key, program registration, backup or update and more, please read FAQs on this page and important tips on "Product key" page carefully to figure out whether there are relevant answers you need. If you still have relevant question or problem, please email us.

What is the difference between trial version and full version?
The only difference is that the trial version only allows you to burn maximum 36 photos into each CD or DVD disc, while the full version has no such limit. After you purchase our product, you will be provided registration name and code which is used to unlock the limit of free trial version.

How many photos can be added in the full version?
There is no limit of the number of photos or mp3 files for each slideshow. Normally, One 4.7G DVD+-R/W disc can hold more than 1000 photos with background music. One CD-R disc can hold more than 300 photos. The number of photos to be added depends on duration of each slide.

How can I add a video clip to my slide show?
You can add a video clip by clicking "Organize">"Add video clips". Besides, you need to convert your video to AVI format using our Clone2go Video Converter Free Version. Before you start the video conversion, please also set the "video codec" to be "msmpeg4v2". You can download Clone2go Video Converter Free Version from: http://www.clone2go.com/products/freevideo.php
More details: http://www.clone2go.com/tutorials/import-dvd-movie-into-windows-movie-maker.php

Can I add more than one piece of background music to my slide show?
Yes, you can. Just go on to click "Add" button in "Transition & Music" panel under "Organize Photos" tab to add your songs.

Where can I get more templates?
DVD photo slide show offers you more wonderful templates. You just need to click "Get More Templates" at the right bottom of your "Choose Menu" panel.
This will take you to a download link. Please download and install the templates packs, and the templates will be automatically imported to your DVD photo slideshow program.

What is the DVD padding mode? It is never enabled--should it be?
The DVD padding mode is especially for the old version DVD player. Because if the file size in a DVD disc does not reach 1G when you play it in an old DVD player, it cannot play it successfully. By checking the "enable DVD padding mode", the program will automatically make some padding to make the file reach 1G then you can play it successfully.

When I open a program that I finished and saved before, all I can see are blank photos with a sunflower in the center, how I can retrieve them?
The program does not save photo files and it only saves the photo file location. If after you save the project, you change the file directory or file name of photos you used, there will be a missing files list.
You can restore this by moving the folder of images back or opening saved project with code editor, such as Notepad and then replace the directory of all photos with the correct path.

How can I make an order without credit card?
To place an order by mail, fax, wire, and PO (when applicable) please use the online form by clicking the following URL: https://secure.element5.com/shareit/checkout.html?productid=170838&language=English and then choose one of these payment options found in the Payment Method section of the form. Once submitted online, you will find the appropriate information on how to send your payment to our payment service provider.
If you place your order successfully, please send us your order information, we will send you registration information as soon as possible.

How long will take for the shipment after I order it?
The delivery of DVD Photo Slideshow Professional is via download. You can download and install the latest Professional version by clicking http://www.dvd-photo-slideshow.com/dps_pro_install.exe any time. You will receive the registration name and code immediately after you finish ordering procedures. (* If you do not receive your code after several hours, please check your spam filtering in case that our registration email gets marked as spam and sorted into a "junk" folder or deleted. You may also send an email to support@dvd-photo-slideshow.com with the detail of your order information especially your order ID, the full name and email address that you have used to buy the program and the time of the order to request that your code be resent to another email account owned by you. ) You can use registration name and code which you received to unlock trial limitation and get full version.
If you do not receive your registration code on time, you can get the key by yourself from the below link:http://www.socusoft.com/productkey.php

Is the upgrade version free of charge or need I to pay it again?
It is free to upgrade the program. Below is the procedure:
1.Uninstall the old version first;
2.Download the latest version from http://www.dvd-photo-slideshow.com/dps_install.exe
3.Install the program and register it with the registration name and code you have got to get full version.

How can I split a Photo Album to many photo albums?
1. Click "New Album" button, enter album name and create a new photo album;
2. Click the first album icon from album listbox on bottom left of desktop to switch album photo to the first.
3. Select some photos with mouse from album photo view on bottom right of desktop;
4. Press these photos' icon to drag and drop to new album of creating just by mouse;
5. Repeat step 1 to step 4 to split another album.

I cannot launch the program after installing it. Or an error occurs and the program closed automatically when using it.
We have tested the program strictly and it is compatible with Windows series: 2000/NT/XP/Vista. It is probably because of your system or other applications installed. Please uninstall our program first. Then, scan your computer for viruses and repair the system bug by system repair tools and also updating the system. After that, restart your pc and install the program again. Besides, you can also install the program in another pc to test whether it launches OK or not to judge whether it is because of your system.